Welcome to Franklin!

Overview

Welcome to the Franklin Town Administrator's webpage. The Town Administrator is the chief executive and administrative officer of the Town and is responsible for implementing the policy decisions by the legislative body, the Franklin Town Council, for the effective administration of all Town affairs placed in their charge by or under the Town Charter.

Town Administration works with the Council to improve the quality of life for the residents of Franklin.  We believe strongly in providing excellent customer service to all Franklin residents and visitors. If we can be of assistance, please do not hesitate to contact us. We are here to help and hope you enjoy this great community. 

Mr. Hellen personally replies to all phone calls, emails and correspondence. Staff and aides do not reply on his behalf, unless the inquiry should be directed to a specific staff member to solve. He prefers this personal and authentic approach, ensuring that residents have direct access to factual answers “straight from the top”. 

The Town Administrator is appointed by the Town Council and is responsible for administering the policies as established by the Town Council and the Town Charter. The Town Council enters into a contract with the Town Administrator. Mr. Hellen has served the town since being hired and announced in December of 2015. He served as the Town’s first Deputy Town Administrator and took the oath of office as the Town Administrator in May of 2019.

The Town Administrator serves as the Chief Executive Officer (CEO) and head of the administrative branch of Town Government. Duties include complete executive direction of the administrative services of the Town. The Town Administrator is responsible for implementing all Town policies approved by the Franklin Town Council and providing all staff with clear and efficient operating procedures to conduct their assigned tasks.  

The Town Administrator serves as the liaison between the Town Council and the citizens of Franklin and various public and private agencies and businesses involved with Local, Regional, and State planning, and professional organizations beneficial to municipal operation. 

The main duties of the Town Administrator are spelled out in Article Four of the Franklin Home Rule Charter. 

Click here to read a detailed list of mandatory and essential functions performed by the Town Administrator and office staff.

Staff

Town Administration consists of two full time staff and one part time staff; Jamie Hellen, Town Administrator, Julie McCann, Operations Manager, and Mark Cerel, part time Town Attorney.

Town Administration is responsible for the management of all municipal departments and employees, boards and committees under the jurisdiction of the Town Council. The Town Administrator, along with the administrative staff, develops all Town Council agendas, public policy, bylaws and resolutions, and ensures that all necessary legislation is being voted on in a timely manner. The Town Administrator also oversees licensing, permitting, and public records requests and participates in union negotiations with all municipal bargaining units. In this role, it is imperative the Administrator works closely with the Town’s local legislative delegation to advocate for legislation and earmarks that would benefit the Town of Franklin and its residents.

Goals & Priorities

The Town Administrator's Office is accountable for implementing the Goals and Priorities adopted by the Town Council each Fiscal Year.

Media Inquiries

For media inquiries, please email Jamie Hellen, Town Administrator. 

Public Records Requests

Public Records Requests may be made in person, by mail addressed to the Records Access Officer, by facsimile at the numbers listed to the right or by email here.

Although not required, requests for public records should be submitted in writing in order to ensure the request is responded to accurately and completely.

To facilitate timely responses to public records requests, requests should be as specific as possible. The more specific the request, the better able that the Town will be able to respond to it in a timely and cost efficient manner. In some instances the Town may assess a reasonable fee for the production of the records.

 General InformationMaking a Public Records Request General InformationMaking a Public Records Request General InformationMaking a Public Records Request General InformationMaking a Public Records Request General InformationMaking a Public Records Request General InformationMaking a Public Records RequestGeneral InformatioYou will find commonly requested records regularly posted to the Town's website.  If you are unable to find the records on this website please submit a Public Records Request Form. For more information, please review the Town's Public Records Request Policy.